PRIVACY POLICY

Last Updated: March 28, 2025 

Covenant Concepts (“we,” “our,” or “us”) is committed to protecting your privacy and the integrity of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you access our website at https://covenantconcepts.org and interact with the services we provide.

Who We Are
We are a 501(c)(3) nonprofit organization based in the United States, dedicated to providing incarcerated individuals with meaningful educational resources, supportive communication, and relevant materials that inspire growth. Our headquarters is located at P.O. Box 12, Eidson, TN 37731. You may contact us by email at contact@covenantconcepts.org or by phone at +1 423-408-8192.

Information We Collect
In the course of our operations, we may collect personal information including your full name, email address, prisoner ID number, prisoner name, mailing address, earliest possible release date, areas of interest (to tailor book requests), and any special mailing instructions you may provide. Additionally, we collect limited technical information via cookies and analytical tools, such as your IP address, browser type, and device information, to help us understand website usage and improve our services.

How We Collect Information
We collect information directly through online forms you fill out on our website, such as book request submissions and newsletter subscriptions. We also gather certain data automatically through the use of cookies and analytics software embedded in our website, which monitor user interaction and performance metrics.

Purpose of Data Collection
We collect this information primarily to fulfill resource requests, communicate updates, process subscriptions, and improve the user experience. Personal data allows us to maintain contact with individuals who use our services, to manage newsletter distribution, to confirm eligibility for free resources, and to comply with applicable legal requirements. We may also use this information for promotional communications through platforms such as Google and Facebook, as well as for internal administrative purposes.

Third-Party Sharing
We may share your personal information with trusted third parties that assist us in delivering our services, such as mailing providers, web analytics platforms, and consultants. We may also share information with marketing and advertising platforms to promote our mission. Importantly, we do not sell your personal information in exchange for monetary compensation.

Your Rights
You have the right to access, update, correct, or request deletion of your personal data at any time, subject to legal and operational limitations. If you wish to exercise any of these rights, you may contact us via email at contact@covenantconcepts.org. We are committed to responding to your request promptly and in compliance with applicable data protection laws.

Security Measures
We implement both organizational and technical safeguards to protect the personal data we collect. These include secure servers, encryption technologies such as SSL, and internal access controls designed to restrict unauthorized access to sensitive information.

Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and gather analytics. These tools help us understand visitor behavior and improve the functionality of our site. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect certain features of the website.

Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal data from minors. If we discover that we have collected personal information from a child without verified parental consent, we will take appropriate steps to delete the information.

California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). These include the right to request details about the personal data we have collected about you, the right to request deletion of that data, and the right to opt out of certain types of data sharing. While we do not sell personal data, we honor your right to limit the use and disclosure of your personal information. You can exercise these rights by contacting us at contact@covenantconcepts.org. We will take reasonable steps to verify your identity before processing your request.

Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. All updates will be posted on this page, and we encourage users to review the policy regularly. Your continued use of our website after any updates indicates your acceptance of the revised policy.

Contacting Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your data is handled, please contact us by email at contact@covenantconcepts.org, by phone at +1 423-408-8192, or by mail at P.O. Box 12, Eidson, TN 37731.